PRIVACY POLICY

Effective: 29 September 2026

 

​

Data Controller: Defined Tech Limited

Contact: contact@definedtechltd.com   |   +1 868 759 1808

Website: definedtechltd.net

Jurisdiction: Republic of Trinidad and Tobago

 

This Privacy Policy explains what personal information Defined Tech Limited collects, why we collect it, how we use and protect it, and what rights you have. It applies across all our products and customer touchpoints — our website, store listings, purchased products, and support interactions.

 

1. Who We Are

Defined Tech Limited is a technology company based in Trinidad and Tobago. We are the data controller for all personal information collected through our business activities. We can be reached at contact@definedtechltd.com.

2. What Information We Collect

2.1 Information You Give Us Directly

• Name and email address:

• Payment details:

• Business name:

• Support messages:

• Licence key activations:

 

2.2 Information Collected Automatically

• Website analytics:

• Chrome extension telemetry:

• Purchase records:

 

2.3 What We Do NOT Collect

• Card numbers, bank details, or payment credentials — these go directly to our payment providers.

• Content you create using our products — your spreadsheet data, documents, or files never leave your device.

• Sensitive personal data: government ID numbers, health data, biometric data, or data about children.

3. How We Use Your Information

 

Purpose

Basis

Process and fulfil your order

Contract

Send download links, licence keys, and receipts

Contract

Respond to support requests

Legitimate interest

Verify licence key eligibility

Contract

Improve our products

Legitimate interest

Send product updates or announcements

Consent — unsubscribe at any time

Comply with legal and tax obligations

Legal obligation

 

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We share it only with:

• Payment processors

• Email delivery services

• Website platform (Wix)

• Chrome Web Store (Google)

• Law enforcement or regulators

5. Products That Process Local Data Only

• Spreadsheet templates store data in your local file — never sent to us or any server.

• Windows desktop applications run locally and do not transmit your business data externally unless a specific opt-in feature (e.g. SMTP email) requires it.

• Chrome extensions do not upload your browsing data, form inputs, or personal files to any server.

 

If any future product requires cloud storage or data transmission, this will be disclosed clearly in the product listing before purchase.

6. Data Retention

 

Data Type

Retention Period

Purchase records (name, email, order details)

Minimum 7 years — T&T tax and accounting law.

Support correspondence

2 years from last communication.

Licence key activation records

Duration of licence plus 1 year.

Website analytics

Per Wix's retention policies (typically 26 months).

Marketing consent records

Until consent is withdrawn, plus 1 year.

 

7. Your Rights

You have the right to:

• Access:

• Correction:

• Deletion:

• Objection:

• Withdrawal of consent:

 

To exercise any of these rights, contact us at contact@definedtechltd.com. We will respond within 30 days.

8. Cookies

Our website uses cookies for essential functionality and analytics via Wix. You can control preferences through your browser or the consent banner on first visit. We do not use advertising cookies or social media tracking pixels.

9. Security

We take reasonable measures to protect your personal data including PCI-DSS compliant payment processing, expiring download links, and restricting communications to the email address provided at purchase. No digital system is completely secure — we will notify affected customers promptly in the event of a breach.

10. Children's Privacy

Our products are intended for adults operating businesses. We do not knowingly collect personal information from anyone under 18. Contact us at contact@definedtechltd.com if you believe a minor has submitted personal data and we will delete it promptly.

11. Changes to This Policy

We may update this policy periodically. The current version is always available at definedtechltd.net/privacy. Material changes will be communicated to recent customers by email.

12. Contact

 

Defined Tech Limited

Email: contact@definedtechltd.com

Phone: +1 868 759 1808

Website: definedtechltd.net

Instagram: @definedtechltd

Trinidad and Tobago

 

© 2025 Defined Tech Limited. All rights reserved.   |   definedtechltd.net