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DEFINED TECH LTD.

Privacy Policy

How Defined Tech Ltd. collects, uses, and protects your information

Effective date: June 2026  ·  Jurisdiction: Trinidad and Tobago

1. Who We Are

Defined Tech Ltd. ("we", "our", "us") is a technology and web services company registered in Trinidad and Tobago. We operate the website at https://definedtechltd.net and provide website design, development, cloud storage, and related digital services. This Privacy Policy explains how we handle personal information collected through our website and in the course of our services.

For privacy-related queries, contact us at: hello@definedtechltd.net

 

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

  • Contact details — name, email address, phone number, and business name when you complete our contact or enquiry form.

  • Project information — details about your business, requirements, and preferences that you share when discussing a project.

  • Payment information — invoicing details (name, address, company). We do not store payment card numbers; all card transactions are processed by third-party payment processors.

  • Communications — messages you send us via email, WhatsApp, or social media.

2.2 Information Collected Automatically

  • Usage data — pages visited, time spent on pages, referral source, and browser type, collected via analytics tools (e.g. Cloudflare Web Analytics).

  • Device information — IP address, operating system, and screen resolution.

  • Cookies — see our Cookie Policy for details.

 

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to your enquiries and provide quotations.

  • To deliver, manage, and support the services you engage us for.

  • To send project updates, invoices, and service communications.

  • To improve our website and understand how visitors use it.

  • To comply with applicable laws and regulations.

  • To send marketing communications — only where you have opted in or where we have a legitimate interest and you have not opted out.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

 

4. Legal Basis for Processing

We process personal data on the following legal bases under the Data Protection Act, Chapter 22:02 of Trinidad and Tobago:

  • Contract — processing is necessary to deliver the services you have engaged us for.

  • Legitimate interests — analytics, fraud prevention, and direct marketing to existing clients.

  • Consent — where we have asked for and obtained your consent (e.g. marketing emails).

  • Legal obligation — where we are required to retain records for tax or regulatory purposes.

 

5. How We Share Your Information

We share personal information only with:

  • Service providers — third parties who assist us in delivering our services (e.g. hosting providers, email platforms, payment processors). These parties are contractually required to protect your data.

  • Professional advisors — lawyers and accountants, under strict confidentiality obligations.

  • Regulatory authorities — where required by law or a valid legal process.

We require all third parties to maintain appropriate security standards and to use your data only for the purpose for which it was shared.

 

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with applicable legal, accounting, or regulatory requirements:

  • Client project files — 5 years after project completion.

  • Financial records — 7 years, as required under T&T tax law.

  • Marketing contact records — until you unsubscribe or withdraw consent.

  • Website analytics — aggregated data retained indefinitely; IP addresses anonymised after 90 days.

 

7. Your Rights

Under the Data Protection Act of Trinidad and Tobago, you have the right to:

  • Access — request a copy of the personal data we hold about you.

  • Correction — request that we correct inaccurate or incomplete data.

  • Erasure — request deletion of your personal data where we no longer have a lawful basis to hold it.

  • Restriction — request that we restrict how we process your data.

  • Objection — object to processing based on legitimate interests, including direct marketing.

  • Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at hello@definedtechltd.net. We will respond within 30 days.

 

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and secure storage on reputable cloud infrastructure.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable precautions.

 

9. International Transfers

Some of our third-party service providers are located outside Trinidad and Tobago. Where your data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be notified on our website and, where appropriate, by email. The current version will always be available at https://definedtechltd.net/privacy. The effective date at the top of this document indicates when it was last revised.

 

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

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